1. Introduction

This Refund Policy governs the refund rights and procedures for subscription fees for digital services provided by NegoGenie.com (the "Service"). It is intended to ensure full transparency and fairness for our Users while complying with international legal requirements and Paddle’s standards. Please note that this Refund Policy applies exclusively to subscription-based fees. Refunds do not apply to fees charged for subscription plans offering higher monthly negotiation limits, where fees related to increased usage or additional services are considered non-refundable once the service has been rendered.

2. Scope and Applicability

This policy applies to all Users who purchase a subscription plan for accessing NegoGenie’s digital bill negotiation Services. For clarity:

• Subscription Fees: Recurring fees (monthly, annual, or otherwise) paid for continued access to our Service.

Users who have purchased subscriptions agree to these terms. By subscribing to our Services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

3. Definitions

• Subscription: A recurring, time-based fee that provides access to NegoGenie’s Service for a predetermined period (e.g., monthly or annually).
• Digital Services: Services provided by NegoGenie through its website, including but not limited to bill negotiation management, customer support, and any related software functions.
• Refund Request Window: The time period within which a refund request for a subscription may be submitted (currently set at 30 days from the date of purchase or commencement of the subscription).

4. Refunds for Subscription Services

4.1 Eligibility for Refunds

• Service Non-Performance or Technical Issues: You may be eligible for a refund if you can demonstrate that the subscription-based Service was not delivered as described or if you experienced technical issues that have not been resolved despite reasonable attempts at support.
• Refund Request Period: Refund requests must be submitted within 30 days from the date of purchase or the start of your subscription. Refund requests submitted after this period may not be considered.
• Service Delivery Verification: In assessing refund eligibility, NegoGenie will review whether the Service was accessible, functional, and in compliance with the representations made on the website. If there are isolated issues, we may offer technical support or service credits rather than a refund.
• Subscription-Only: Refund eligibility applies solely to the subscription fee and does not include any additional fees associated with commission-based transactions under the “no win, no fee” model.

4.2 Conditions and Limitations

• Non-Prorated Refunds: If you cancel your subscription, you will not receive a prorated refund for any unused portion of the subscription period. Instead, your access to the Service will continue until the end of the current billing cycle, and no further charges will be applied.
• Discretionary Refunds: Refunds for subscription fees are granted at the sole discretion of NegoGenie. In cases where technical issues or service discrepancies are confirmed, we may issue a refund or provide a service credit as an alternative remedy.

5. No Refund for Commission-Based Fees

As a reminder, any fees incurred under our “no win, no fee” model, where we charge a commission on the savings we secure through successful negotiations, are final and non-refundable. These fees are assessed only when a negotiation successfully results in a savings benefit for you and are independent of your subscription status.

6. Refund Request Process

6.1 How to Submit a Refund Request

To request a refund for your subscription, please send an email to support@negogenie.com with the following details:

• Your full name and account email.
• Your order or subscription details, including the purchase date and subscription plan.
• A detailed explanation of the issue, including any technical difficulties or non-performance issues you have experienced.
• Any supporting documentation or screenshots that may help us understand the issue.

6.2 Acknowledgment and Initial Response

Once we receive your refund request, you will receive an acknowledgment of receipt. Our support team will review the issue within 7 business days. We may contact you for additional information if necessary to evaluate your request.

7. Processing and Resolution of Refund Requests

• Review Period: After you submit a refund request, NegoGenie will conduct a thorough review of your case. This review includes assessing service performance records, technical logs, and any correspondence you have had with our support team.
• Decision Notification: You will be notified of the outcome of your refund request via email. If your request is approved, we will inform you of the refund amount and the process for receiving your refund.
• Refund Method: Approved refunds will be processed using the original payment method used at the time of purchase. Please allow up to 10 business days after approval for the refund to appear on your bank or credit card statement.
• Alternative Remedies: In some cases, if a full refund is not justified, we may offer alternative remedies such as service credits or extended subscription periods, subject to your agreement.

8. Cancellation of Subscriptions

• Cancellation Process: You can cancel your subscription at any time through your account settings on NegoGenie.com. Once you cancel, your subscription will not renew, and you will not be billed in the subsequent billing cycle.
• Access After Cancellation: Cancellation of your subscription does not immediately terminate your access to the Service. You will retain access until the end of the current subscription period.
• No Pro-Rate Refunds: As noted, if you cancel your subscription, you are not entitled to a pro-rated refund for the remaining days of the billing cycle.

9. Modifications to the Refund Policy

NegoGenie reserves the right to modify or update this Refund Policy at any time. If any changes are made, the updated Refund Policy will be posted on our website with a new effective date. We encourage you to review this Refund Policy periodically. Your continued use of the Service after any modifications indicates your acceptance of the updated terms.

10. Dispute Resolution for Refunds

If you are dissatisfied with the outcome of your refund request, please contact our support team at support@negogenie.com to discuss your concerns further. We are committed to resolving any issues fairly and promptly. If a resolution cannot be reached through direct communication, you may be entitled to further remedies as provided under applicable consumer protection laws.

11. Contact Information

For any questions, concerns, or disputes regarding this Refund Policy or your subscription, please contact us using the following details:

• Email: support@negogenie.com
• Mail: NegoGenie Ltd., Attn: Carrer Frigola, Paterna, Valencia, Spain

This Refund Policy is intended to provide clear guidelines on refund eligibility, request procedures, and the rights of subscribers. By purchasing a subscription from NegoGenie.com, you agree to the terms set forth in this Refund Policy. If you have any questions or require further clarification, please do not hesitate to reach out to our support team.